• This post is only open to internal applicants.

Contact Worker - Early Help Hub

Band 3

Main area
Contact Worker
Band 3
Full time 37.5 hours per week
Job ref
New County Hall, Truro
£16,968 - £19,852 pa
29/04/2018 23:59

Thank you for your interest in working for Cornwall Partnership NHS Foundation Trust

Any general recruitment queries, please contact our recruitment team on 01726 873230

Cornwall Partnership NHS Foundation Trust prides itself in striving to be an employer of choice.


All external appointments to the Trust will be required to attend a full Trust Corporate Induction which will be held at Carew House, Beacon Technology Park, Dunmere Road, Bodmin, PL31 2QN.

The induction programme is for all new staff and the length is dependent on the role you will be undertaking. It is an essential part of new staff training requirements and therefore attendance is mandatory.


Our Trust objectives are:

  • To deliver high quality care, safe and accessible services.
  • To maximise the potential of our workforce to deliver high quality care to patients
  • To achieve best value and ensure the Trust is sustainable and financially sound into the future
  • To diversify and develop services that meet commissioner and service user needs and expectations
  • To improve health and wellbeing by working in partnership to create life opportunities for our clients



This post is available for current CFT Children's Service admin staff only

A unique opportunity has arisen to join an integrated Multi-Agency team in the role of contact worker. This is an exciting time to join Children’s services in Cornwall and to be part of the Integration between Health and Social care services.

The Hub is a pioneering development as it is the first hub in the UK to integrate Children’s Community based Health, Local Authority Early Help, and Social Work services. The working model adopted in the Hub is helping to form the blueprint for the wider integration of community based teams across the county.

The Hub provides a single point of access for all requests for CFT’s Children’s Community Health services, and Cornwall Council Early Help services. The Hub team gathers and uses information (using agreed protocols) to ensure decision making about the type of service required for any child, young person or family is well informed and appropriate.

The role of the Contact Worker is to be the initial point of contact for all enquiries and requests coming in to the Hub

About you

You will have excellent communication skills, knowledge of children’s services and enhanced IT skills to enable you to work across multiple case management systems. You will have a proven ability to work under pressure, multi-task, prioritise and seek advice and support where appropriate. You will also need to demonstrate that you can work as a flexible member of a team in order to ensure team cohesiveness.

The role of the contact worker is varied and involves:

  • Accepting requests over the phone
  • Offering advice and guidance to professionals, parents and young people
  • Processing requests for support/help
  • Recording and uploading information on to Health and Local Authority client records
  • Supporting with exploring alternative options of intervention proportionate to the level of need where the threshold for social care intervention has not been met
  • Ensuring the child, Young Person remains at the centre of the work and of decision making. Referencing their views and opinions where possible


About us

Integrated Multi-Agency services in Cornwall play a key role in narrowing the gap in outcomes for those children and young people who are vulnerable to poor outcomes. The Hub is at the centre of this approach

This role is part of a wider integrated team, consisting of contact workers and a multi-disciplinary team of children’s services professionals.

Contact Workers will be supported by various lead professionals within the team.

We will undertake an enhanced criminal records bureau (DBS) check on the successful applicant.

This is a full time post working 37.5 hours per week.


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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

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Apply online now

Further details / informal visits contact

For further information please contact Cath McGall, CAMHs Business Support Co-ordinator 07769671429.

If you have problems applying, contact

01726 873230